Shipping & Return policy
We try to keep our handling time to 3days maximum.
We send all our parcels tracked so you as the customer always know where your items are this is for UK and international too.
United Kingdom 24hrs
Europe 3-5 days.
USA 5-8 days
Rest of the world 5-10 days
Depending on which country you live in you maybe charged duty tax through customs :Onherdeen.clothing Does NOT PAY THIS you are liable for it not us so please check beforehand.
IF any parcels are sent back to us by the courier for whatever reason we have to wait till the parcel has arrived back to us before giving a refund to check if clothing in original condition.
If your parcel has been sent back because you didn't collect it or missed your attempted deliveries and you would like us to send if back out too you . You will need to re-pay for the new shipping fees .
If your parcel gets lost we can not refund you until 30days after sending it
You have 14days to return your products from the day you received them ,they must be in the original packaging and condition too.
Once we receive your item we will check they are in original condition if we are happy with that then you'll receive your refund within 3days .
Things the invalid your refund
If the item comes back smelling of perfume we will send it back to you as we can not resell this .
If the item has been washed
If item is marked or damaged