What your Returns Policy
You have 30 days to return your item to us from the day you received it. It has to be in its original packaging and condition you received it in.
once we received your item you'll be notified by email.
Our team will check your item to make sure its in the original condition, if everything is fine with your return then we will refund which will take 3-5 working days to land back into your account.
What Invalids Getting a Refund ?
Got a return? No problemo! Just remember, if your item has a heavy scent of perfume or any mysterious stains, we won't be able to give you a refund. And oh, makeup? Nope, can't have that either. But don't worry, if we can't resell your item, we'll send it back to you and unfortunately, you won't get a refund. So let's keep it clean and smudge-free for a smooth return process!
exchanges
Exchanges are welcomed , please bear in mind we cant send out the exchanged product until we receive your original product back
what if I receive a wrong order
We will send your the right order out and pay for the return of the wrong order to get sent back.
SIZE CHARTS
We have sizes and measurements at the bottom of the product pages and you can our sizes charts at the top of our homepage
shipping
Shipping and handling time for UK parcel is 3 days normally from orders to dispatched and delivery.
International shipping is different depending on where you live but its general between 3-8 days in the world but it does tell you in checkout anyway but if your unsure contact us we are always happy to help.
You will receive a email confirming your tracking number and that your order has been dispatched.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at onherdeenclothing.uk@gmail.com
Other inquiries? Let's chat.
Please email us at onherdeenclothing.uk@gmail.com




