Refund policy

We have a 14 Day return policy, which means you have 14days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at onherdeen.clothing@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at onherdeen.clothing@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at onherdeen.clothing@gmail.com.

🔁 Returns & Refund Policy

We want you to love every purchase from OnHerDeen Clothing. If something isn’t right, here’s how our return process works:

🇬🇧 UK Returns

You have 14 days from the date of delivery to return your item.

  • Use our Self-Return Service available in your account under your order history.

  • Return postage is the customer’s responsibility unless your item is reported as faulty within 48 hours of delivery.

  • To report a fault, please email: onherdeenclothing.uk@gmail.com

🌍 International Returns

For customers outside the UK, you have 30 days from delivery to return your item.

  • You are responsible for return shipping unless your item is faulty, damaged, or incorrect.

  • All faults must be reported within 48 hours of receiving your order by emailing: onherdeenclothing.uk@gmail.com

✅ Return Requirements

To be eligible for a return:

  • Items must be unworn, unused, with tags, and in the original packaging.

  • Proof of purchase is required.

All returns must be sent to:
14 Bridge End, Glusburn, BD20 8QX, United Kingdom

If your return is accepted, we will provide return instructions and a label (if applicable). Returns sent without approval will not be accepted.

For any return questions, contact us at: returnsonherdeenclothing@gmail.com

🛠️ Damaged or Incorrect Items

Please check your order upon arrival. If there is any damage or an incorrect item, contact us immediately so we can resolve it.

🔄 Exchanges

To exchange, return your item and place a new order separately once your return is accepted.

🇪🇺 EU Customers – 14-Day Cooling-Off Period

If you’re in the EU, you have the right to cancel or return your order within 14 days for any reason. Items must be unworn, with tags, and in original packaging.

💳 Refunds

Once we receive and inspect your return, we’ll let you know if it’s approved.
If approved, refunds are issued to your original payment method within 10 business days.
Please allow extra time for your bank or card provider to process it.

If it’s been more than 15 business days since your refund was approved, contact:
onherdeen.clothing@gmail.com